Answers to the questions we hear most — from tracking your order to returns, payments, and selling your work. Can't find what you need? Our team is one message away.
Track a parcel, understand delivery timelines, and learn how we pack original works.
Shipping policyOur 14-day return window, how to start a return, and when to expect your refund.
Returns policyAccepted payment methods, secure checkout, invoices, and managing your account.
Account settingsApplying to sell, building your portfolio, pricing guidance, and getting paid.
Artist hubEvery original on Sveelo is listed directly by the artist or their represented gallery. Each purchase includes a signed Certificate of Authenticity, and provenance is recorded against the work for its lifetime.
Most ready-to-ship works dispatch within 3–5 business days. Made-to-order or framed pieces take longer — the estimated handling time is shown on each listing before you buy. You will receive tracking as soon as your work is collected.
Yes. Ready-made original works can be returned within 14 days of delivery, provided they are in their original condition and packaging. Commissioned and bespoke pieces are non-returnable. See our Returns policy for the full process.
Every shipment is fully insured door-to-door for its purchase value. If a work arrives damaged, contact us within 48 hours with photographs and we will arrange a replacement or full refund.
We accept all major credit and debit cards through our secure, PCI-compliant checkout. Your card details never touch Sveelo servers. Invoices are available for every order from your account.
Artists receive the agreed sale price less our transparent platform fee, released once a sale is confirmed and the return window has passed. Artists keep full copyright and reproduction rights to their work.
Our support team responds within one business day — whether you're a collector or an artist.
Contact Support